Refund Policy

Our goal is for you to be completely satisfied with your purchase. If for any reason you are not satisfied, please contact us within 30 days of the delivery date to arrange an exchange or refund for unused items. The receipt for the item and its original packaging are required for any exchange or refund. Please keep this receipt as proof of purchase to claim product warranties.

• Any exchange or return can be made in person, within 30 days following the date of purchase, at the Ferme Guyon Ltée store
• Make sure you have your receipt in hand and please bring back the original packaging.
• Ferme Guyon Ltée will not pay the transportation costs of any returned item, unless there is a prior agreement regarding items purchased through Remote Shopping.
• If you wish to cancel an order that has already been shipped to you, please note that shipping costs remain applicable.
• We do not accept any returns of items that do not comply with our General Conditions of Sale and Use or our Delivery and Returns Policy.
• Note that any modified or transformed item cannot be returned or exchanged.